Service Counter

Standen’s has been a Canadian fixture since 1924 – we make leaf spring suspensions, tillage tools and other heat-treated steel alloy products for the transportation industry.

Under the supervision of the Service Counter Supervisor, the Service Counter – Customer Service Representative assists all customers (retail, wholesale and shop), in person or over the phone, in selecting required parts in a friendly, professional, and efficient manner. Along with being organized, this position requires time management skills, the ability to multi-task and a willingness to think critically to solve problems in a fast-paced, dynamic and highly successful automotive service shop.

 

Skills Requirement:

  • Must be able to work in a high pressure environment safely
  • Must be able to present in a positive, professional manner
  • Able to communicate clearly in English with the ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, government regulations and company policy/procedures
  • Ability to effectively present information and respond to questions from co-workers, managers, customers and the general public
  • Ability to define problems, collect data, establish facts and draw conclusions
  • Reliability & diligence
  • Attention to detail
  • Must be able to lift 30 lbs regularly

Responsibilities:

  • Work professionally with other employees.
  • Maintains a good attitude and solid work ethic
  • Learns and effectively uses the company business system
  • Acknowledge all customers as they arrive in facility and serve them as efficiently as is possible.
  • Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
  • Answers phone calls in a timely and appropriate manner to provide the sale, price quotes and other information.
  • Provides high level of service to internal and external customers. Communicates with and supports other personnel and departments.
  • Notifies the service advisor(s), shop foreman and the customer when special ordered parts have been received.
  • Pulls and fills orders from stock for orders via telephone and walk in Customers.
  • Pulls orders for delivery, making sure all parts are tagged with customer names and job number.
  • Examines returned parts for defects. Exchange defective parts or refunds money.
  • Report any accidents or incidents that require attention immediately.
  • Follows all ISO 14001 processes as they relate to Service.
  • Is able to assist with Inventory counts and processes as requested
  • Participates in all training programs that are made available and attend all department meetings.
  • Other duties as required

What kind of work environment:

  • Automotive service shop
  • Active customer engagement
  • Active telephone response
  • Physically demanding
    • (must be able to lift up to 30 lbs consistently, must be able to bend, lift, and crawl under equipment safely)

Experience $ Qualification

  • 3 – 5+ years of experience in customer service or sales
  • previous parts experience an asset

What we offer:

  • Company paid health benefits (including dental, extended medical);
  • Company sponsored matching pension plan;
  • Health and Wellness Programs;
  • Onsite café with a variety of menu options daily;
  • Opportunities for paid training and development;

Please submit a resume and cover letter to: recruiting@standens.com. Standen’s is proud to be an equal opportunity employer that welcomes a diverse workforce. Only those selected for an interview will be contracted. NO PHONE CALLS PLEASE. NO THIRD PARTY OR OUTSIDE AGENCIES PLEASE.